Rare Exotic Pets

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• ★ ☆ ☆ ☆ ☆   By Samantha

  2017-12-14
  I am quite disappointed with this shop. I went in a couple times and it seemed to be a decent shop, despite often having to wait long stretches for customer service. I purchased a Rough Green Snake that died within a few weeks of owning it. I presume it was sick since I got it, but was unable to tell earlier with the little guy. I've owned every type of pet before and took care of it exactly as I was told to by the shop. Although Justin offered me a discount on a replacement, I decided that I didn't just want to replace the pet I've fallen in love with. I asked for my money back and he said no, that they guarantee the pet is in good health from the store. Obviously it wasn't. I would recommend searching elsewhere - they seem like a nice shop but have terrible problem resolution with their customers. He would've kept me as a customer if he had returned the cost of the pet, considering I have to front the cost of restarting the entire terrarium for the next pet.

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